Privacy Policy

Introduction

Welcome to Get Your Stuff ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Personal Information

When you register for an account or use our services, we may collect the following personal information:

• Name: First and last name
• Email Address: For account creation and communication
• User ID: Generated automatically for account identification
• Authentication Information: Login credentials (passwords are encrypted)
• Profile Information: Any additional information you choose to provide

1.2 Request and Transaction Data

When you create or respond to requests on our platform:

• Request details (items, locations, dates)
• Communication between users (chat messages)
• Request status and history
• Transaction-related information

1.3 Automatically Collected Information

We automatically collect certain information when you visit our website:

• Browser Information: Browser type, version, and settings
• Device Information: Operating system, device type
• Usage Data: Pages visited, time spent on pages, navigation paths
• IP Address: For security and fraud prevention
• Session Information: Stored in cookies and browser storage

1.4 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

• Authentication Cookies: To maintain your login session (via Supabase)
• Session Storage: To store authentication tokens and user session data
• Local Storage: To temporarily store request information for improved user experience
• Functional Data: Navigation state and redirect information

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Delivery

• Create and manage your account
• Process and facilitate requests between users
• Enable communication between senders and carriers
• Provide customer support

2.2 Security and Authentication

• Verify your identity
• Maintain session security
• Prevent fraud and unauthorized access
• Protect against security threats

2.3 Service Improvement

• Analyze usage patterns to improve our services
• Develop new features and functionality
• Optimize user experience
• Troubleshoot technical issues

2.4 Communication

• Send important service updates and notifications
• Respond to your inquiries
• Provide customer support
• Send administrative messages (password resets, session expirations)

2.5 Legal Compliance

• Comply with legal obligations
• Enforce our Terms of Service
• Protect our rights and property

3. How We Store Your Information

3.1 Data Storage Location

Your data is stored securely using industry-standard cloud infrastructure:

• Database: PostgreSQL database
• Authentication: Supabase Auth with encrypted credentials
• Browser Storage:
  • Session Storage: Authentication tokens, user IDs (cleared when browser closes)
  • Local Storage: Temporary request data (can be cleared by user)
  • Cookies: Authentication session cookies (managed by Supabase)

3.2 Data Retention

• Active Accounts: Data retained while your account is active
• Session Data: Cleared automatically when you log out or session expires
• Temporary Data: Browser storage cleared when you close the browser or clear cache
• Deleted Accounts: Personal data removed within 30 days

3.3 Security Measures

We implement appropriate technical and organizational measures to protect your data:

• Encryption in transit (HTTPS/TLS)
• Encrypted password storage
• Secure authentication tokens
• Regular security audits
• Access controls and authentication
• Secure cloud infrastructure

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 With Other Users

• Request details with potential carriers
• Communication between users involved in a request
• Public profile information (if applicable)

4.2 Service Providers

We may share information with trusted third-party service providers:

• Supabase: Authentication and database services
• Hosting Providers: For application hosting

4.3 Legal Requirements

We may disclose your information if required by law:

• To comply with legal processes or government requests
• To protect our rights, property, or safety
• To prevent fraud or security threats
• In connection with legal proceedings

5. Your Rights and Choices

5.1 Access and Control

You have the following rights regarding your personal information:

• Access: Access your personal data via profile option
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and personal data
• Data Portability: Request your data in a portable format
• Objection: Object to certain types of data processing

5.2 Cookie Management

You can control cookies through your browser settings:

• Block or delete cookies
• Disable session/local storage
• Clear browser data

Note: Disabling cookies may affect website functionality, including authentication.

5.3 Communication Preferences

• Opt out of promotional communications (service-related messages may still be sent)
• Manage notification settings in your account

5.4 Session Management

• Log out to end your session and clear session data
• Session tokens expire automatically after inactivity

6. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending an email notification (for material changes)

Your continued use of our services after changes constitutes acceptance of the updated policy.

8. Data Breach Notification

In the event of a data breach that affects your personal information, we will:

• Notify affected users with immediate effect
• Report to relevant authorities as required by law
• Take immediate steps to contain and remediate the breach
• Provide guidance on protective measures you can take

9. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

For privacy-related requests, please include:

• Your full name and email address
• Nature of your request
• Any relevant account information

We will respond to your request within 7 days.

11. Specific Cookie Information

Types of Cookies We Use:

Data Stored in Browser:

• Session Storage: token, userid, lastActivePath, redirectTo
• Local Storage: selectedRequest (temporary request data)
• Cookies: Supabase authentication session cookies

12. Consent

By using Get Your Stuff, you consent to our Privacy Policy and agree to its terms.