Delivery Guidelines

Introduction

These Delivery Guidelines explain how items should be prepared, accepted, transported, and delivered when using the GetYourStuff platform.

GetYourStuff is a peer-to-peer platform and does not transport items itself. Senders and Carriers are solely responsible for complying with these guidelines, airline rules, customs requirements, and applicable laws.

1. General Principles

• All deliveries are arranged directly between users
• GetYourStuff does not guarantee delivery, timing, safety, or compensation
• Users must act honestly, responsibly, and lawfully at all times

2. Sender Responsibilities

Senders must:

• Provide accurate and complete item descriptions, including size, weight, contents, and value
• Ensure items comply with the Prohibited Items Policy
• Package items securely to prevent damage, leakage, or safety risks
• Clearly disclose if items are fragile, valuable, or require special handling
• Agree on delivery details (handover location, time, compensation if any) before handing over items

3. Carrier Responsibilities

Carriers must:

• Inspect items before accepting them
• Refuse any item that appears unsafe, illegal, or misrepresented
• Comply with all airline, airport, customs, immigration, and border regulations
• Carry only items they are legally permitted to transport
• Deliver items as agreed with the Sender

Carriers are encouraged to refuse any item they are uncomfortable transporting.

4. Packaging Requirements

• Items must be securely packed, sealed, and protected
• No loose, leaking, or exposed contents
• Fragile items should be clearly labeled
• Packaging must comply with airline baggage rules

GetYourStuff is not responsible for damage caused by improper packaging.

5. Customs & Cross-Border Transport

For international deliveries:

• Senders are responsible for providing accurate customs declarations
• Carriers must declare items when required by customs authorities
• Duties, taxes, or fees are the responsibility of the Sender unless agreed otherwise
• Items may be inspected, delayed, or confiscated by authorities

GetYourStuff has no control over customs processes or decisions.

6. Compensation & Payments

• Any compensation or reward is agreed directly between users
• GetYourStuff does not process payments, hold funds, or guarantee earnings
• All payment-related disputes are between Senders and Carriers

7. Insurance & Liability

• GetYourStuff does not provide insurance for transported items
• Users are responsible for arranging insurance if needed
• GetYourStuff is not liable for loss, theft, damage, delays, or non-delivery

8. Handover & Delivery Confirmation

Users should:

• Agree on clear handover and delivery points
• Confirm receipt promptly upon delivery
• Communicate issues directly and respectfully

9. Disputes & Issues

• Users must attempt to resolve disputes directly
• GetYourStuff may assist at its discretion but does not act as an arbitrator
• Serious violations may result in account suspension or termination

10. Safety Reminder

11. Relationship to Other Policies

These Delivery Guidelines should be read together with:

• Terms & Conditions
• Prohibited Items Policy
• Privacy Policy

In case of conflict, the Terms & Conditions prevail.